Hi, I’m Tom Davy, A certified (UXc) Service and User Experience Design consultant
Available: March 2025
Languages: English
Based: Newport, South Wales
I have over 12 years experience designing digital products and services for the public and private sector including 10 years for UK Government departments.
My current role is a lead User Experience Consultant at UK Research and Innovation (UKRI) on their Funding Service application - a UK Government fund that is responsible for the distribution of over £7bn worth of funding grants for science and arts research projects.
This is a very broad role, incorporating service design to investigate and design overarching processes to provide efficient, integrated services to both UKRI staff and the wider academic and research community. I also work at a more traditional, UX/interaction design level in an Agile environment; collaborating with user researchers, content designers and dev teams to design specific journeys. Throughout my time here, I have been involved in wider activities such as mentoring junior staff, managing teams and leading the UCD community.
Prior to this, I worked as an interaction designer and UX Designer at the Office for National Statistics (ONS), researching and designing a service for publishing data in a more open format.
If you're looking for a Senior Service, Interaction or UX Designer please contact me.
What do I do?
User-Centered Design (UCD)
Designing services that meet user needs and align with business goals.
Conducting research to understand user journeys, pain points, and motivations.
Interaction Design
Creating low-fidelity and high-fidelity prototypes to test ideas and assumptions.
Iterating designs based on feedback and testing outcomes.
Systems Thinking
Understanding the broader ecosystem of services and how different components interact.
Identifying interdependencies and designing solutions that fit within complex systems.
Stakeholder Engagement
Communicating effectively with stakeholders to align on goals and strategies.
Translating technical or design concepts into understandable language for non-specialists.
Service Design
Mapping end-to-end service journeys across multiple touchpoints.
Identifying areas for improvement in the user experience and operational processes.
Inclusive Design
Ensuring services are accessible to all users, including those with disabilities or different levels of digital literacy.
Aligning with WCAG (Web Content Accessibility Guidelines) and GDS accessibility standards.
Collaboration
Working with multidisciplinary teams, including researchers, developers, content designers, and policy specialists.
Facilitating workshops to gather input and co-create solutions with stakeholders.
Agile and Iterative Design
Working in Agile teams, using iterative methods to deliver value quickly.
Prioritising features and improvements based on user research and business needs.
Who have I worked with?
Certification ID: 1023317